Uncertainty, innovations and legacies of the Covid-19 pandemic

Perceived technological usability in Higher Education Organizations: a pre-test study for a post Covid-19 agenda

Maria Vincenza Ciasullo, Nicola Capolupo, Emilia Romeo

Due to the Covid-19 pandemic, the economic and social fabric of the Italian system-country struggled in reshaping its structure (Murgante et al., 2020), both in private and public sectors. Organizations went through several systemic changes in their internal work processes, as well as in their services/products offer/delivery. Whilst businesses and institutions were forced to adopt new work methodologies such as smart (Hu, 2020), remote (Leonardi, 2020) and virtual team (Whillans et al., 2021) working, on the other hand they have had to rethink their business models (Priyono et al., 2020), leveraging technologies to survive the crisis and meet consumer’s needs

#Covid-19; Universities #Higher Education Organizations #Microsoft Teams #Service-Dominant Logic #value co-creation